SHIPPING & RETURN

Customer Care Policy

Welcome to MARMAR!

At MARMAR, we value your time and satisfaction. Our Customer Care Policy is designed to provide you with exceptional service and support, ensuring that your experience with us is seamless and enjoyable. Please take a moment to review our policies.

1. Customer Support: Our dedicated customer support team is here to assist you with any inquiries or concerns related to your order, product information, or service experience. You can reach us via:

• Email: Logan.smith@marmar.com

• Live Chat: Available on our website during business hours.

2. Fast Shipping: We pride ourselves on our fast shipping times. Orders are processed within  1-2 business days] and shipped out as quickly as possible. Delivery times may vary depending on your location and the shipping method selected at checkout.

3. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package and stay updated on its delivery status.

4. Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return or exchange your items within 30 days of receiving your order. To be eligible for a return:

• Items must be unused, in original packaging, and in the same condition that you received them.

• Proof of purchase is required (order confirmation email, receipt, etc.).

For detailed return instructions, please refer to our [Return Policy] section on the website.

5. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue as quickly as possible, either through a replacement or refund.

6. Privacy and Security: Your privacy is important to us. We are committed to protecting your personal information and will only use it to process your orders and provide you with the best possible service. For more information, please review our [Privacy Policy].

7. Feedback: Your feedback is invaluable to us. If you have suggestions or comments about our products and services, please let us know. We continually strive to improve your experience at MARMAR.

Thank you for choosing MARMAR. We are here to help you focus on what truly matters: enjoying life and connecting with others.

For any further questions, please do not hesitate to reach out to us.

Best Regards, The MARMAR Team